VoIP FAQ

VoIP FAQ

We want to make sure you know one thing. VoIP is trusted, reliable, and easy when you have the right provider.


VoIP allows you to make calls over a network, anywhere there is an internet connection available. It looks and feels like a traditional landline, but has the versatility to be used virtually anywhere around the globe—whether it is your VoIP phone, your smart phone, or your computer. VoIP offers an abundance of features that traditional landlines cannot offer, and best of all, they’re free!

There are a few ways you can place a VoIP call. The most popular method is just using a handset that is connected to the VoIP telephone adapter, dialing as you normally would when using a landline telephone. You can also set up a soft phone on your computer or cell phone, but additional configuration is required.

All you need is a VoIP device of your choosing, and a high-speed internet connection. Choose from our recommended equipment for a no-hassle setup.

You can make calls to anywhere in the world, just like a normal phone line.

Because VoIP is digital, it may offer features and services that are not available with a traditional phone line. You can forward calls from the Internet, block anonymous calls, or even use your VoIP service on your cell phone. You can also talk with many people at the same time without any additional cost.

No. Your computer does not have to be turned on to use your VoIP service.

Yes! You can take the service anywhere there is an internet connection available. Whether you want to travel with your VoIP device or configure your service to a smartphone or computer.

It will ring the same way as a traditional phone service. You won't be able to tell the difference!

A VoIP call only requires 80Kbps of a sustained bandwidth. Use our free VoIP quality test to quickly evaluate your connection.

Yes. When you sign up, you will be able to select from any of the numbers we have available.

In almost all cases, it is possible to use your existing phone number. Call our Customer Service to double-check if the number is portable.

There are no contracts. We offer service on a month-to-month basis, with no cancelation fees whatsoever.

E-911 (Enhanced 911) is a service we provide to our customers. When you dial 911, your address information is automatically provided to the operator, unlike traditional 911 where you must announce the information.

VoIP is a more affordable alternative than a traditional phone line. It looks and feels the same way a landline does, but offers many additional features free of cost that can be controlled from your 'online member center', from anywhere in the world. In addition to features, VoIP is flexible. You can use it as you normally would at your home or office, or you can setup your service to work on a smartphone or computer.

Privately owned and debt-free, we have established ourselves as a leading VoIP company with no exceptions.

  • 24/7 customer service and technical support staff based entirely in the US.
  • Premium features included no matter the plan or service.
  • Four geographically disperse redundant switching centers ensuring the most reliable uptime.